Home Office Inbound Call Center
There has been a lot of attention in the media about home based call center jobs recently. They are usually referred to as “Virtual call centers.” Typically you think of a call center as a large group of people in one room with a bank of phones but now most employees work from their own homes.
One of the things you should know before you consider an at home call center job is that most of these employers want a quiet work environment. Background noises such as children, music, television or pets is generally not tolerated.
Generally these companies are looking for people with a professional, pleasant phone presence, a reliable personal computer, a wired high-speed internet connection (DSL or cable connection) and a traditional corded telephone plus a corded headset that is attached to your phone.
To begin the process of getting one of these jobs you usually complete an online application and Pre-Interview screening. Then you have a “voice Audition ” and finally an over-the-phone interview. The whole process is either online or over the phone.
Almost all virtual call center companies provide online training, but some companies wants their agents to undergo training at their call center for few weeks. A background check may be required by some centers after being selected for employment and you may have to pay this fee. The majority of virtual call center companies want you to be of minimum 18 years old. Most of the companies hire you as independent contractor, but many companies hire you as employee with complete benefits and perks. Compensation runs from $8 to $20 per hour, some also pay you on per minute or per call basis.
Here are some other factors you should consider:
Geographical restrictions – Some companies have geographical restrictions meaning you can only work for them if you live in a state that is on their list.
Experience level – Some companies want experienced workers others are willing to train you. You may need to have already worked in a customer service job or have specific technical skills for trouble-shooting support jobs.
Equipment cost – You may also be required to purchase some equipment or use a particular phone service.
Hours – Some companies require you work a minimum number of hours.
Fees – Background check fees are common. Less common are drug testing fees but they can be required.
Here are some names of companies that have in home call center jobs:
All Time Favorites
Arise (Formerly Willow CSN)
Customer Loyalty Concepts
GE Retail Finance
Smart Office Solutions
Be careful about the companies you apply to and don’t get scammed. Scammers like to prey on people looking for work at home jobs. See our post Google Work From Home Scam